Last updated: August 21, 2026

Shipping

Order Processing

NIGHTOLOGY orders are currently processed and dispatched from our fulfillment facility in Yantai, China.

Most orders are prepared for shipment within 2–14 business days after payment is successfully received. Processing time may vary depending on product availability, order volume, product finishing requirements, pre-order status, and public holidays.

Business days do not include Saturdays, Sundays, or public holidays observed by our fulfillment team.

Estimated delivery times shown on our website or at checkout are estimates only and do not include order-processing time unless specifically stated.

Pre-Orders and Delayed Orders

If a product is offered as a pre-order, its estimated shipping period will be displayed on the applicable product page.

If we become aware of a material delay beyond the shipping period originally communicated to you, we will contact you using the email address associated with your order. Where required by applicable law, you will have the option to accept the delay or cancel the affected item for a refund.

Estimated Delivery

After dispatch, delivery times depend on the destination, selected shipping service, customs processing, and local carrier conditions.

Typical delivery estimates are:

• United States: approximately 3–7 business days
• Canada: delivery time shown at checkout
• Japan and South Korea: delivery time shown at checkout
• Other destinations: delivery time shown at checkout

These estimates begin when the order is dispatched. Customs inspections, severe weather, carrier disruptions, peak-season demand, and circumstances outside our reasonable control may cause delays.

Delivery may take up to three weeks in some cases.

Shipping Charges

For orders shipped to the United States:

• Free standard shipping on qualifying orders over USD 200
• USD 10 standard shipping on orders below USD 200

The applicable shipping charge will be displayed at checkout before payment.

Shipping rates and free-shipping thresholds may differ by destination and may be updated from time to time. The amount displayed at checkout will apply to your order.

Duties, Taxes, and Import Charges

Orders shipped internationally may be subject to import duties, customs charges, local taxes, or handling fees imposed by the destination country.

Duties and import taxes are included only when the checkout page expressly states that the shipment is “duties paid,” “DDP,” or otherwise confirms that those charges are included.

If the checkout page does not state that duties and taxes are included, the recipient is responsible for any charges collected by customs authorities or the local carrier.

We recommend reviewing the final checkout total and your local import rules before placing an order.

Tracking

Once your order has been dispatched, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take 24–72 hours to update after dispatch. International tracking may temporarily pause while the shipment is in transit between countries or undergoing customs processing.

Orders containing multiple items may be shipped in separate packages.

Address Changes

Please check your shipping information carefully before placing an order.

If you need to request an address change, contact customercare@bynightology.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.

Customers may be responsible for additional shipping charges caused by an incorrect or incomplete address supplied at checkout, except where the error was caused by NIGHTOLOGY.

Delivery, Loss, and Damage

Risk of loss passes to you when the order is delivered to you or to a person designated by you, except where applicable law provides otherwise.

If tracking shows that a package has been delivered but you cannot locate it, please contact the carrier and our Customer Care team promptly.

If your parcel arrives visibly damaged, photograph the external packaging and the affected product before discarding any materials.

Nothing in this section limits any rights or remedies available under applicable consumer-protection law.

Returns

30-Day Return Period

You may request a return within 30 days after receiving your order, subject to the conditions below.

To request a return, email customercare@bynightology.com with your order number, the item you wish to return, and the reason for the return.

A return must be approved before it is shipped. If approved, we will provide return instructions and the correct return address.

Items sent without prior approval, or sent to an address not provided in our return instructions, may not be accepted.

Return Condition

For a change-of-mind return, the product must generally be:

• Unused and unworn
• Unwashed and unaltered
• Free from stains, hair, odors, damage, or other signs of use
• Returned with its original tags, accessories, and packaging
• In resalable condition

For bedding, sleep products, and other hygiene-sensitive products, the original protective seal or hygiene packaging must remain unopened where applicable.

These conditions do not limit your rights if a product is defective, damaged, incorrectly described, or otherwise fails to comply with applicable consumer law.

Non-Returnable Items

Unless required by applicable law, we do not accept change-of-mind returns for:

• Personalized, monogrammed, or made-to-order products
• Gift cards
• Items clearly marked “Final Sale”
• Used, washed, altered, or damaged products
• Hygiene-sensitive products after the protective seal has been opened

A “Final Sale” designation does not remove any legal rights relating to defective, damaged, misdescribed, or non-conforming products.

Return Shipping Costs

For change-of-mind returns, the customer is normally responsible for return shipping costs. Original shipping charges are not normally refundable.

If a product is defective, damaged on arrival, incorrect, or materially different from its description, NIGHTOLOGY will provide an appropriate remedy and, where applicable, cover reasonable return shipping costs.

Please do not return a potentially defective item before receiving instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item is damaged, defective, or incorrect, contact customercare@bynightology.com as soon as reasonably possible. We recommend contacting us within seven days of delivery so that we can investigate promptly, but this recommendation does not reduce any longer period or remedy provided by applicable law.

Please include photographs of:

• The product
• The issue or damage
• The external packaging
• The shipping label

Depending on the circumstances and applicable law, we may offer a replacement, repair, partial refund, or full refund.

Refunds

After receiving and inspecting an approved return, we will notify you of the outcome.

Approved refunds are issued to the original payment method. NIGHTOLOGY normally processes an approved refund within 7–10 business days, or within any shorter period required by applicable law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

Exchanges

If you would like a different item, color, or size, please contact Customer Care. Depending on stock availability and destination, we may arrange an exchange or ask you to return the original item and place a new order.

Regional Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights that apply in your country or region.

Where local law gives you a longer cancellation period, a shorter refund-processing period, a right to standard delivery-cost reimbursement, or another mandatory remedy, that local requirement will apply.