Contact Us

We are here to help with product questions, order updates, shipping, returns, and after-sales support.

Customer Care

Email: customercare@bynightology.com
General enquiries: hello@bynightology.com
Phone: 1(608)9173081

Customer service hours:
Monday to Friday, 9:00 a.m.–6:00 p.m. China Standard Time (UTC+8), excluding public holidays observed by our team.

We normally respond within 1–2 business days. During product launches, promotional periods, or public holidays, responses may take slightly longer.

When contacting us about an order, please include:

• Your full name
• Order number
• Email address used to place the order
• A brief description of the issue
• Photographs or videos, where relevant

Company Information

HK NIGHTOLOGY HOME LIMITED
8 Thomson Road
Office Unit B, 9/F
Wan Chai, Hong Kong

NIGHTOLOGY products are currently fulfilled and dispatched from Yantai, China. The fulfillment location is not a customer service location or an automatic return address.

Please do not send returns to our Hong Kong company address, Yantai fulfillment location, or any other NIGHTOLOGY facility unless our Customer Care team has approved the return and provided the correct return instructions.

For approved returns, the applicable return address will be provided by email.