Shipping & Returns – FAQ

Q: When will my order ship?
A: In-stock items ship within 2–14 business days. Pre-order items will ship once available (see estimated dates on product pages).

Q: How long does delivery take?
A: Please allow up to 3 weeks for delivery, depending on customs clearance and local courier handling.

Q: Do you offer free shipping?
A: Yes. Orders over USD $200 qualify for free standard shipping within eligible regions.

Q: Will I need to pay customs or duties?
A: International orders may be subject to customs clearance. Customers are responsible for duties and taxes unless otherwise stated at checkout.

Q: Can I return my bedding set?
A: Yes, eligible bedding sets may be returned within 30 days of delivery if:

• Unused, unwashed, unaltered, undamaged

• In original packaging (fabric bag, box, labels)

• Still sealed (for hygiene reasons, opened bedding cannot be returned)

Q: What items cannot be returned?
A: Opened/used bedding, Final Sale items, and customized or personalized sets are non-returnable.

Q: What if my order is damaged or incorrect?
A: Contact us at nightologyshop@gmail.com within 7 days of delivery. We will arrange a replacement or refund.

Q: Who pays for return shipping?
A:

• If it’s our fault (defect, damage, wrong item): we cover return shipping.

• If it’s due to personal preference (e.g., color or size): you cover return shipping, duties, and taxes.

Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your return. For international returns, please allow 3–6 weeks for full processing due to customs.

Q: How do I start a return?
A: Submit a request via our Return Portal or email us at nightologyshop@gmail.com for instructions.